Informativa sulla Privacy di Cicli Bologna
This Privacy Policy describes how Cicli Bologna processes your personal data when you use our online platform and services. Cicli Bologna, located at 15 Via dei Mille, 40121 Bologna, Italy, is the data controller responsible for your personal data. We are committed to protecting your privacy and handling your data transparently, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
When you use our site or services, we may collect information that identifies, relates to, describes, or is capable of being associated with you. This includes:
Personal identifiers: Such as your name, postal address, phone number, and email address, especially when you create an account, place an order, request a service, or sign up for our newsletter.
Payment information: When you make purchases, we collect payment details, which may include payment card numbers and billing addresses.
Commercial information: Records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information: Such as browsing history, search history, and information regarding your interaction with our online platform, including IP address, browser type, operating system, and usage details. This information may be collected through cookies and similar technologies.
Geolocation data: If you enable location services, we may collect precise location information.
Inferences drawn from other personal information: For example, preferences, characteristics, or attitudes reflecting your interests in cycling products and services.
Information you provide when you contact us for support, service requests, or inquiries.
How We Use Your Information
We use the information we collect for various business purposes, including:
To provide and manage the services you request, including processing orders, facilitating rentals, performing repairs and maintenance, and conducting custom bike fittings.
To process payments and complete transactions.
To communicate with you about your orders, services, account, or inquiries.
To send you marketing communications, such as newsletters or promotional offers, related to our products and services, where you have opted in or where otherwise permitted by law.
To improve our online platform, products, and services, and develop new offerings.
To personalize your experience on our site and show you relevant content or offers.
To conduct research and analysis to understand our customers and market trends.
To ensure the security of our services and prevent fraud.
To comply with legal obligations and enforce our terms and policies.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a Contract: Processing is necessary for the performance of a contract with you, such as fulfilling your order, providing requested services, or managing your account.
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests. This includes improving our services, marketing, fraud prevention, and business management.
Consent: Where required by law, we process your data based on your explicit consent, particularly for sending marketing communications or using certain cookies. You can withdraw your consent at any time.
Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
Sharing Your Information
We may share your personal data with third parties in the following circumstances:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, marketing, IT support, and data analytics. These providers are given access to personal data only as needed to perform their specific functions and are required to process it in accordance with this policy and applicable laws.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process (e.g., a court order or subpoena), or to cooperate with government or law enforcement officials.
Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our customers or others.
We do not sell your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include security technologies and procedures designed to protect your information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention period depends on the type of data and the purpose of processing.
Your Data Protection Rights
Under GDPR, you have certain rights regarding your personal data:
Right of Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where the processing is based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may require you to provide verification of your identity before responding to your request.
You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement occurred.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small text files placed on your device. You can control the use of cookies through your browser settings and manage your preferences on our cookie banner or privacy settings area on the site, if available.
Third-Party Links
Our online platform may contain links to third-party websites or services. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information.
Updates to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us by post at:
Cicli Bologna
15 Via dei Mille,
40121 Bologna,
Italy